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Store Info
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At SheaButterHut.com we are committed to serving our customers in a fair and efficient manner. We are glad to be
able to offer an excellent line of products, and we are also willing to assist you in satisfying your needs. Here you
will find information concerning our company policy on such issues as returns, shipping, etc. If you still have
questions, you may reach us by any of the following methods:
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Telephone: 866-517-6407
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Email: info@sheabutterhut.com
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Mail:
Benmar Enterprises L.L.C.
P. O. Box 304
Harrison, TN 37341
United States
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We Now Accept PayPal As An
Additional Method of Payment!
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We Accept The Following Major Credit Cards:
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Accepted! Please
Click Here For
Important Information
Concerning This
Payment Method!
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Payment Terms
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All orders must be prepaid before shipment.
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Payment by credit card
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After placing your order, we will normally ship your order within 2 business days.
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How To Place An Order:
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To place an order with us online, just follow these simple steps:
1) Click "Order Now" on the item(s) you would like, and when you are taken to the "Shopping Cart" page, either click
"Keep Shopping" to return to the website and purchase additional items, or click "Check Out" to go to the Check Out
process. (To increase the quantity of a particular item, simply enter the quantity desired in the "Quantity" field, and
click "Update Quantity")
2) When you have finished shopping, and you are viewing your "Shopping Cart" page, click the "Check Out" button.
3) During checkout, you will be asked for your shipping information first. After entering all shipping information, and
choosing the correct shipping method(see below for more information), click "Continue" near the bottom of the page.
4) Next you will be taken to the billing page. Select the correct card type from the drop-down menu, and enter all
appropriate information in the appropriate fields. If the billing address for your card is different from you shipping
address, please check "Other" in the billing address field, and enter the correct information.(If you will be paying
using PayPal, check the button corresponding with PayPal, enter your email address in the correct field, and then
follow all on-screen instructions to finish the checkout process).
5) Next, enter your email address and then click "Continue" near the bottom of the page.
6 )You will be then taken to an order review page. Please review your order carefully and make sure all the
information that you have entered is correct. To finish placing your order, click "Send Order" near the bottom of the
order review page. We will receive your order and will begin to process it. Most orders placed before 2:00 p.m. EST
will be shipped the same day.(Please See "Shipment Delivery Times" Below For Information Concerning Delivery
Time)
7) When your order has been shipped, you will receive a shipment status email letting your know that your order has
been shipped(See below for more information on shipping rules and methods).
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Our Policy Regarding Back-Orders - Important, Please Read!
Occasionally, when an order is placed, all of the goods which a customer has selected may not be immediately
available. In such cases, the unavailable goods may be back-ordered. We proceed to ship the available items
which the customer has selected, and we attempt to acquire the unavailable goods. We also include a note in the
customer's package detailing the situation and an estimated time of arrival for the back-ordered goods(if an
estimated time is immediately known). If, after some time, we are not able to acquire the back-ordered goods, we
will refund the customer for the price of the goods that we were not able to deliver. In some cases where a
customer's selected goods are unavailable, we simply refund the customer immediately, without exercising a
back-order situation.
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Schedule Of Shipping Charges:
We currently ship via the United States Postal Service utilizing the Parcel Post delivery method.
USPS Rates -
Please review the shipping rate information below:
Rates for packages being delivered to addresses/P. O. Boxes within the 48 Contiguous U. S. & to Military
addresses -
To these addresses, we ship USPS Parcel Post
Our USPS Parcel Post Charges for these addresses are divided into four sections, as described below:
For orders up to $20.00 - A shipping & handling charge of $9.95 will be added to your sub-total.
For orders of $20.01 up to $48.99 - A shipping & handling charge of $11.95 will be added to your sub-total
For orders of $49.00 up to 98.99 - A shipping & handling charge of $13.95 will be added to your sub-total
For orders of $99.00 or more - A shipping & handling charge of $14.95 will be added to your sub-total
Rates For Packages Being Delivered Via USPS To Alaska Or Hawaii -
We utilize a flat-rate shipping charge for orders shipped via USPS to Alaska and Hawaii. Note this flat-rate charge
is applicable only to orders wherewith the shipping weight is 20 pounds or less:
For orders shipped via USPS to Alaska or Hawaii, the Flat-Rate Shipping & Handling Charge Is: $14.95 for orders
with weights up to 20 lbs. If the shipping weight for your order exceeds 20 pounds, you will be contacted to pay
the additional shipping charges before your items are shipped!
Choosing The Correct Shipping Method:
Please Note. New Shipping Guidelines!: When selecting shipping options on the order checkout screen, please
follow the simple guidelines below so that we may accurately process and ship your order:
1) If you live in the 48 contiguous United States, please choose the option that states "USPS Parcel Post -
Standard".
2)If you are in the military and need your package delivered to a APO or FPO address, please choose the shipping
option that states "USPS Parcel Post - Standard". Please include your full name, unit designation, and APO/FPO
zip code. In the "Street Address" field, simply include the unit designation. If you have a specific box number,
please include the box number in the "Street Address 2" field. In the "City" field, please indicate "APO" or "FPO". In
the "State" field, please select the correct APO/FPO designation(i.e. AA APO, AE APO, etc). Finally, in the "Zip
Code" field, please include the APO/FPO zip code. If you have any problems placing your order, give us a call or
email us so that we may assist you.
3) If you live in Alaska or Hawaii, please select "USPS - Alaska Or Hawaii". If you select the other shipping
method("USPS Parcel Post - Standard"), your shipping charges will not be calculated properly. This will cause a
delay in shipping your order as we will not process or ship your order until we are able to contact you and acquire
proper shipping and handling charges.
If these guidelines are not followed, you may receive an error when trying to place your order. If you have any
questions about our shipping policies, or if you have any problems placing your order online, you may reach us
toll-free at: 1-866-517-6407.
Shipment Delivery Times - Important!:
When placing your order, you will be presented with different shipping options. This information is designed to give
you a better understanding as to when you may expect to receive your order.
In most cases, orders placed on a business day before 2:00PM EST will be shipped the same day. However,
some orders are not shipped the same day, but most orders are usually shipped out within 2 business days after
placing the order. When your order is shipped out, you will receive a shipment status email informing you of this.
If you need more specific information concerning delivery time of your order, feel free to give us a call toll free at:
866-517-6407 and we'd be more than happy to assist you. We cannot make any guarantees concerning delivery
times, but it is our effort to give you a good idea as to when you can expect to receive your package.
USPS Parcel Post has a normal delivery time of 2-6 business days.(Please allow approximately 10 - 13 business
days for shipments to Alaska & Hawaii)
Military Mail has no guaranteed delivery time
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Special Shipping options
If you would like your package shipped with special requirements(Evening Delivery, Signature Required, Appointed
Day Delivery, etc.), please call your order in, as you will be charged extra for these services. We try our best to keep
the cost of shipping as low as possible, and in order to avoid raising shipping costs on a full scale, we must apply
the actual cost of special shipping charges to your order, in addition to the standard shipping costs applied to your
order(See Above for information on shipping costs).
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Credit Card Orders
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No Minimum Order Required*
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Store Policies: Please Review Carefully!
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You must agree to these terms and conditions before placing your order. By placing your order and completing
the online order process, you agree to the terms and conditions stated here.
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information for both the billing address and ship to address when checking out.
Damaged Shipments
All packages leave our warehouse in good condition. If you receive a damaged package from the
carrier, do not accept it. Get a claim number from the carrier. Once the package is delivered from us to
the carrier, the responsibility for the package belongs to the carrier.
Returns and Refunds
Unless there is a shipping error on our part, shea butter is not returnable. The reason for this policy is
to prevent contamination by outside sources. All other merchandise must be returned within 7 days of
receipt for exchange only. You must first receive a return authorization. To do this, please email us at
info@sheabutterhut.com. Return items must be accompanied by a copy of the original invoice listing
the items returned. Returned items must be in saleable condition or they will not be accepted. Unless
due to an error on our part, there will be a 20% restocking fee to cover cost of handling associated with
the return. We do not issue refunds. Returns can be used for store credit only.
Sheabutterhut.com does not warranty the stability or performance of any of our products to be used in
any secondary products or the results of its use in any secondary products.
Sheabutterhut.com(Benmar Enterprises L.L.C.) disclaims any liability occurring from the use of any of
our products in secondary products. All information given on this site is for information only.
*Note: Sheabutterhut.com does not require a minimum purchase amount for orders,
though Sheabutterhut.com will from time to time run special promotions that may require
a minimum order amount as a qualification to be able to take advantage of the offer or
promotion. Please review the detailed information concerning all special offers or
promotions before placing your order.
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The information on this site is not intended to be used as
have a medical condition, please consult your physician.
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